Our commitment

last update 01-09-2021

 

 

As it has always been, the safety of our guests and
team members remains our highest priority.

 

In response to the COVID-19 pandemic, we have put in place appropriate measures so that you will be able to indulge in safety and cleanliness, from the moment you make your reservation to when you check out of the hotel.

It is our mission to offer you, as a distinguished guest, security and peace of mind so that you can enjoy your well-earned rest when staying at Hotel Jan Brito.

These measures will create a focus on safety and cleanliness that will be visible throughout your stay - in your guest room, breakfast room, wellness and fitness room, bar and all other common areas. Along the way, these measures will be gradually adapted following directives of the National Security and taking into account of our main objective:

 

Allow you to enjoy Bruges' hospitality in full confidence and complete tranquillity

Welcome to everyone wishing and able to visit our city! In Bruges, we will welcome you safely and with open arms.
Before you leave, please consult this overview where you will find the most important government guidelines relating to travel.

Everything you should know about your stay:
 

  • Cancellation policy
    Our cancellation policy changed in March 2020 in response to the pandemic to give you more flexibility and peace of mind.
  • Online check in
    Complete your registration as soon as you have booked and avoid the busyness at the reception desk.
  • Check in & Check out time
    Please respect the arrival and departure times so that the guestrooms can be sufficiently ventilated and our staff can deep-clean and disinfect for the next guests.
    • Check in from 15h
    • Check out till max. 11h
  • Disinfection stations
    Disinfection stations are strategically installed and when entering the hotel it is even mandatory to disinfect the hands.
  • Face mask
    Wearing a facemask is still mandatory in all common areas.
  • Fitness & Wellness
    Accessible upon appointment to limit the number of people.
    Please allow for closing time to ensure thorough cleaning and disinfection of the facilities.
  • Hotel bar
    is open daily from 8 am until midnight.
    Breakfast room
    A buffet breakfast (hot & cold) is offered daily between 8h00 and 10h30
    Wearing a facemask is mandatory when moving around in the dining room.
  • Non essentials
    All non-essential accessories that are frequently touched were removed from public areas and hotel rooms to prevent the spread of the virus.
    Just think of notebooks, ball-points, welcoming candies, informative folders, ...
  • Housekeeping
    If you wish, the daily cleaning service can be cancelled so that personal contact is kept to a minimum.
    Clean towels and accessories will be brought to your room door on request. Please inform the reception desk staff about this.
  • Final cleaning
    After each stay, the room is thoroughly aired and deeply cleaned.
    Extra attention during cleaning is paid to the following items: light switches, door handles, TV remote controls, thermostats and much more.

Guidelines to follow in Bruges:
 

  • All tourist accommodations (hotels, guest rooms, holiday rentals, campsites, campervan sites) may remain open. There are no restrictions except wearing a mouth mask for movement in common public places.

  • All shops are open. Wearing a face mask is mandatory in all shops. 

  • Restaurants and cafés are permitted to open. Wearing a mouth mask is mandatory when moving around the restaurant/cafe.

  • Museums and tourist attractions are open. Opening periods and times may deviate from what is customary. 
    We therefore advise you to consult the website of the (tourist) service provider before your departure, and to contact them in case of doubt. To ensure a safe visit, specific regulations apply and the number of visitors is limited.
    Wearing a face mask is obligatory. Booking in advance guarantees your visit.

  • Bicycle carriages are running. On weekdays, as well as Sundays, only by appointment.

  • Horse-drawn carriages are running. Specific hygiene measures will apply and will be on posters at the starting point (Markt (Market Square)). Advance booking is not necessary.

  • The horsetrams don’t make tours.

  • The sightseeing mini-buses are running.
  • Segways: booking via the website.

  • The tour boats are sailing. It is mandatory to wear a face mask when entering the jetty and during the tour. Advance booking is not necessary.

  • Guided Tours around the city are available for tourists. In order to ensure that the tour runs safely, specific regulations will apply and the group size is limited to a maximum of 25 people, including the guide (children up to 12 years old are not included). 

  • The taxis run without a limit on the number of passengers.
    Wearing a face mask is mandatory for both customer and driver.

  • Public transport runs at normal frequency and with normal capacity. On trains, busses, trams and in the stations it is compulsory to wear a face mask.

  • The tourist information offices ’t Zand (Concert Hall)Stationsplein (Station) and Markt (Historium) are open. Visit Bruges can be reached by telephone (7/7 from 10h-17h) +32(0)50/44.46.46 and by e-mail visitbruges@brugge.be.

  • Cultural temples and cinemas are open.

  • Events are possible.The capacity remains limited and safety measures apply.
    Always check the website of organiser before your visit.