Our commitment

last update 04-12-2020

 

 

We continue to evolve to meet the current expectations of our guests!

 

As it has always been, the safety of our guests and team members remains our highest priority.

In response to the COVID-19 pandemic, we have put in place appropriate measures so that you will be able to indulge in safety and cleanliness, from the moment you make your reservation to when you check out of the hotel.

It is our mission to offer you, as a distinguished guest, security and peace of mind so that you can enjoy your well-earned rest when staying at Hotel Jan Brito.

These measures will create a focus on safety and cleanliness that will be visible throughout your stay - in your guest room, breakfast room, wellness and fitness room, bar and all other common areas. Along the way, these measures will be gradually adapted following directives of the National Security and taking into account of our main objective:

 

Allow you to enjoy Bruges' hospitality in full confidence and complete tranquillity

Room Service Menu

What you need to know before you leave:

  • For the time being, travel from outside the EU and the Schengen zone to Belgium is not allowed.
  • Anyone travelling to Belgium from the EU and the Schengen zone should consult the travel advice of the country of origin before departure.
  • If you are staying in Belgium for at least 48 hours, you must complete an identification form (Passenger Locator form) within 48 hours before arrival. You can fill in this form here.
  • All persons travelling to Belgium from specific regions abroad are subject to mandatory or recommended quarantine or testing. You can consult it via this link.
  • Wearing a face mask is mandatory in all public buildings and in the busiest area and shopping streets of the city (24h/24) (station surroundings: from 6 a.m. to 9 p.m.).
  • There is a curfew between midnight and 5AM.
  • All forms of accommodation, with the exception of campsites, may remain open to the exclusion of their restaurant, bar and other common facilities. (wellness,fitness, swimming pool, ...)
  • Breakfast and guest meals can only be consumed in the room.
  • The shops are open
    Shopping has to be done alone, unless you need help or assistance.
    You may be in a shop for a maximum of 30 minutes, unless you have an appointment.
    To make sure shopping goes safely, the main shopping streets (Zuidzandstraat-Steenstraat and Geldmuntstraat-Noordzandstraat) will be made traffic free on Fridays and in weekends from 11 AM.
    Walking directions will be indicated and the amount of people in the streets will be monitored continuously.
    The night shops are open until 10PM.
  • After 8 PM, no alcoholic beverages may be sold anymore.
  • Museums and places of interest are allowed to reopen as of 1 December 2020.
  • The tourist boats are not allowed to sail from 29 October 2020.
  • The sightseeing minivans, horse-drawn carriages and bicycle carriages will also be banned from 29 October 2020.
  • Touristic tours with guides are not allowed.
  • Theatres and cinemas are closed.

Everything you should know about your stay: 

  • Cancellation policy
    Flexible conditions for all new bookings
  • Online check in
    Complete your registration as soon as you have booked and avoid the busyness at the reception desk.
    You will also receive a message on the day of arrival as soon as your room is available.
  • Check in & Check out time
    Please respect the arrival and departure times so that the guestrooms can be sufficiently ventilated and our staff can deep-clean and disinfect for the next guests.
     
    • Check in from 15h
    • Check out till max. 11h
  • Disinfection stations
    Disinfection stations are strategically installed and when entering the hotel it is even mandatory to disinfect the hands.
  • Face mask
    For your safety as well as the safety of other guests, wearing a face mask is mandatory as soon as you leave your room.
  • Fitness & Wellness
    From 29 October, the wellness centre will be closed until an unspecified date.
  • Hotel bar & Restaurant
    The bar, restaurant and all other public areas of the hotel must be closed. 
  • Breakfast & Dinner 
    The restaurant is mandatory closed.
    All meals (Breakfast - Dinner) must be served in the room.
    No additional room service charges will be applied.
    For your comfort, you can consult our room service menu here.
  • Non essentials
    All non-essential accessories that are frequently touched were removed from public areas and hotel rooms to prevent the spread of the virus.
    Just think of notebooks, ball-points, welcoming candies, informative folders, bed ornaments such as decorative cushions and ...
  • Housekeeping
    If you wish, the daily cleaning service can be cancelled so that personal contact is kept to a minimum.
    Clean towels and accessories will be brought to your room door on request. Please inform the reception desk staff about this.
  • Final cleaning
    After each stay, the room is thoroughly aired and deeply cleaned.
    Extra attention during cleaning is paid to the following items: light switches, door handles, TV remote controls, thermostats and much more.